A Message to Our Valued Owners:

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2026 model year Forester vehicles that may be equipped with a rear door latch with a damaged micro switch. You have received this notice because our records indicate that you currently own one of these vehicles.

Damage to the micro switch in the door latch used for detecting the rear door lock status may lead to incorrect detection of the rear door lock status. In this condition, the Key lock-in prevention function, the PIN Code Access registration, and the welcome lighting function may not operate correctly.

WRH-25 Service Program FAQs:

Q: What should I do?

A: Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair completed.

Q: What will Subaru do?

A: Your Subaru retailer will replace the right-hand and left-hand rear door latch and actuator assemblies at no cost to you.

Q: What Subaru models are involved?

A: Certain 2026 model year Forester vehicles.

Q: Do I need to make an appointment?

A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this repair cost?

A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?

A: Any authorized Subaru retailer will be able to perform this repair free of charge for you.

Q: Can I have this repair performed at an independent repair facility?

A: Only an authorized Subaru retailer can perform this repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?

A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online at www.subaru.com/customer-support.html, by selecting Email Us then selecting Ownership Update from the list of topics.